At TD, I reviewed transfer instructions, flagged incomplete requests, and coordinated with clients, financial institutions, and internal partners to move cases toward resolution. I also maintained case notes and escalated complex cases for secondary review.
At ICICI Home Finance Company Ltd, I reconciled client, bank, and nostro accounts and followed up on unmatched items with banks and clearing partners. I partnered with cross-functional teams to streamline workflows, improving turnaround time by 20%.

