Looking for a job

Raja yasir manzoor

@rajayasirmanzoor

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RCM Specialist at eCW and Advance MD, improving reimbursement efficiency by 10% through streamlined claim resolutions.

Pakistan

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What I'm looking for

I’m looking to leverage my experience optimizing revenue cycle processes and contribute to the continued success of healthcare organizations.

At my current role as Backup Team Lead, I manage revenue cycle processes using eCW and Advance MD. By streamlining claim resolutions, I increased reimbursement efficiency by 10%.

I follow up on returned claims and denials, resolving 95% of discrepancies within two weeks. I also submit insurance claims and adjust patient accounts, achieving a 98% claim approval rate.

At BELLMEDEX, Pakistan, I managed medical bill entry, clearinghouse rejections, and electronic remittance advice. I also handled eligibility and payment postings, resolving 90% of denials within the first appeal cycle.

Earlier, as a Senior Call Center Agent at Transonic BPO Pvt Ltd., I guided agents, monitored performance against KPIs, and delivered training. I also handled escalated issues and used performance data to improve staffing and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Backup Team Lead

Current

BELLMEDEX

Feb 2024 - Present (2 years 8 months)

Managed revenue cycle processes, increasing reimbursement efficiency by 10% and resolving 95% of claim discrepancies within two weeks. Trained new users on billing software and collaborated with audit teams to ensure compliance.

ECW Advanced MD Denial Management Claim Resolution Compliance team training Revenue Cycle Management

Account Manager Operation

BELLMEDEX

Sep 2021 - Apr 2023 (1 year 7 months)

Managed entry of patient medical bills into billing software, resolved clearinghouse rejections, and maintained accounts receivable records. Achieved 90% denial resolution within first appeal cycle and submitted over 1,000 claims monthly.

Medical Billing Payment Posting Denial Management Accounts Receivable ECW Advanced MD Claim Submission

Senior Call Center Agent

Transonic BPO Pvt Ltd.

Feb 2016 - Apr 2018 (2 years 2 months)

Led and managed a team of call center agents, providing coaching and performance feedback. Monitored KPIs, handled escalated issues, and analyzed reports to improve efficiency and reduce wait times.

Team Leadership Performance Monitoring Customer Service KPI Management Quality Assurance Process Improvement