Rajan Barot

Develop and deliver end-to-end digital marketing content for small businesses and personal brands, including short-form promotional reels and social videos optimized for Instagram, YouTube, and Facebook. Create marketing flyers and visual assets and manage client briefs, revision cycles, and delivery timelines independently.

Oversaw end-to-end soft services (housekeeping, security, pest control, horticulture) and front-office operations for a multi-tenant commercial site. Resolved FM complaints within SLA timelines to maintain a 95%+ client satisfaction benchmark and managed AMC renewals and vendor contracts with timely invoice reconciliation.

Led soft services operations including housekeeping, cafeteria hygiene, and front-desk supervision aligned to client SOPs and KPI benchmarks. Coordinated scheduling of 15+ vendor personnel, implemented food quality inspection protocols, and ensured 100% food safety compliance while supporting procurement to reduce supply shortfalls.

Managed multi-functional facility operations for a premium residential high-rise, directing a team of 20+ facility staff across front office, housekeeping, security, events, pest control, and horticulture. Achieved 100% on-time AMC renewals across 10+ service agreements using an asset-tagging system that improved preventive maintenance scheduling by 30%, and reduced unresolved complaint turnaround

Supervised soft services for a premium residential development, maintaining elevated standards of cleanliness, hygiene, and resident experience through routine property inspections. Supported the site lead with compliance reporting and coordinated with government bodies for operational clearances.

Delivered integrated facility management across three corporate accounts for 500+ employees, ensuring seamless daily operations. Oversaw VIP conference room setups with zero-defect execution for C-suite meetings and maintained MIS trackers and site records for regular client reporting and benchmarking.

Selected for the pre-opening launch team for a premium first & business class lounge, contributing to SOP development, staff training, and service design before go-live. Coordinated lounge operations including food service, seating management, and passenger assistance during peak traffic periods while maintaining five-star service standards.

Provided premium guest relations at a luxury residential development by managing resident requests and maintaining an consistently elevated living experience. Ensured professional and timely service to support resident satisfaction.

Managed front-of-house operations and supervised retail outlet staff in a dual capacity, ensuring service excellence and meeting outlet revenue targets. Earned a Merit Certificate (Person in Charge) from Dubai Government (TCI) for exceptional performance in food & beverage operations.

Handled front desk operations including guest check-in/check-out and query resolution, maintaining a courteous and professional guest experience. Coordinated day-to-day guest support to ensure service continuity.

Delivered high-standard in-flight and ground-service experiences while ensuring passenger satisfaction in compliance with aviation service standards. Supported smooth service delivery through consistent customer-focused operations.

Completed a B.Com (Commerce) from K.C. College, Churchgate (Mumbai University) in 2010.

Completed H.S.C. from K.C. College, Churchgate in 2007.

Completed S.S.C. from Modern High School in 2005.