At Twilio, I manage operations across the consumer credit card lifecycle, from onboarding through charging and account servicing. I consolidated recurring billing on Kubernetes, enabling on-demand scaling and reducing compute by 40%.
At Accenture Federal Services, I led teams delivering cloud migration and email-generation work for the United States Postal Service. The hybrid cloud migration improved email generation time by 30% and reduced operating costs by 40%.
At Planet Technologies, I designed a multi-region DMZ for the Small Business Administration and created a BYOD system for temporary hurricane-relief employees. The system enabled onboarding 1,000 agents within two months without agency laptops.
At the Department of Energy, I created a digital workflow that reduced document approval times by 60%. Earlier, at Capgemini, I led a team revamping an intranet portal for Michael Kors and created a customized authentication module for Lorillard.
