At VILLA BLISS, I developed a WhatsApp AI booking and customer-assistance system for a luxury villa business. It helps customers explore the property, get recommendations, discuss availability, and receive booking support.
I integrated AI models with Meta WhatsApp API, n8n, Google Sheets, Google Calendar, and Razorpay to automate payment and confirmation workflows, along with reminders and caretaker notifications. I also managed testing, debugging, and client feedback cycles to improve reliability and conversational performance.
Through my independent AI automation and freelance projects, I designed chatbots and workflows for business communication, lead qualification, customer follow-ups, and operational processes. I worked directly with clients to understand requirements, map manual processes, build integrations, and test practical solutions.
My involvement in VERMA SONS JEWELLERS has given me hands-on exposure to customer requirements, sales conversations, retail operations, and day-to-day business processes. Iām pursuing a Bachelor of Commerce at UNIVERSITY OF DELHI.
