Rafał Wachsman

Managing 6 concurrent web delivery projects across AI, telemarketing, and lifestyle sectors, acting as primary point of contact for clients and first escalation point for the team. Replaced ad-hoc workflows with Scrum-based delivery, providing line management for 9 developers and overseeing quality of deliverables before client handoff.

Redesigned delivery process for a 7-person cross-functional team, defining roles, workflows, and sprint cadence. Grew a Fortune 500 supply chain account from $68K to $400K ARR within one year through proactive relationship management and scope expansion, while monitoring project burn rates and contributing to business development.

Delivered a supply chain application used daily by 50-100 planners across NA, EMEA, and APAC, managing timeline, budget, and scope. Improved sprint completion from ~65% to 90% by tightening project discipline and partnered with the client's Product Owner to evolve the application from MVP to a mature solution.

Managed 4 concurrent projects across automotive, entertainment, and finance sectors, acting as first escalation point for client concerns. Resolved a critical project misalignment by renegotiating deliverables and built a company-wide project documentation system adopted as the organizational standard.

First PM hire, built project management processes from scratch, implementing ticket management, time tracking, and company knowledge base using Jira, Notion, and Confluence. Delivered web projects for clients across banking, IoT, and consulting sectors, owning timelines and client communication throughout the project lifecycle.

Studied Geodesy and Cartography, completing the program in 2014.