Rafael Roig
@rafaelroig
Full stack application developer and IT leader delivering ERP, POS, CRM platforms.
CanadaWhat I'm looking for
I’m a Full Stack Application Developer and IT Leader with 25+ years of experience spanning software engineering, web development, SaaS support, and enterprise systems. I’ve built ERP, POS, and CRM platforms used by 50+ companies and supported cloud-based environments while managing 300+ servers across multiple regions.
In my current role (Full Stack Application Developer / System Support), I provide Level II/III support for a .NET-based on-premises mental health call center application. I troubleshoot application, database, and system-level issues to improve availability and performance, and I document Oracle stored procedures to strengthen maintainability.
I also lead Drupal-to-WordPress migrations and build WordPress sites using Elementor, Gutenberg, and the Astra theme. I configure and customize advanced plugins, integrate third-party APIs, and manage staging-to-production deployments with structured Git-based workflows.
Earlier, as a Technical Support Consultant Level III at Micro Focus (HPE/HP), I led enterprise migrations to AWS, performing ETL between SQL Server and Oracle environments and supporting SaaS customers across phone, email, and web sessions. Before that, I founded and led DISMI Soporte in Costa Rica, designing and developing ERP/POS/CRM systems in Visual FoxPro and delivering long-term client support for 10+ years.
Experience
Work history, roles, and key accomplishments
Full Stack Developer & Support
ConnexOntario
May 2022 - Present (4 years 1 month)
Provided Level II/III support for a .NET-based on-premises mental health call center application, troubleshooting application, database, and system issues to maintain availability and performance. Led the migration of 2 corporate Drupal sites to WordPress and built 4 WordPress sites using Elementor, Gutenberg, Astra, custom plugins, and third-party API integrations.
Technical Support Consultant
Micro Focus
Jul 2013 - Jul 2021 (8 years)
Led enterprise migrations from on-premise to AWS cloud, managing large data transfers (gigabytes to terabytes) and executing ETL between SQL Server and Oracle 11 environments. Supported QC-ALM SaaS customers and configured/decommissioned AWS instances across 300+ servers in 4 regions, including developing a Python automation tool for global user access.
Founder & CEO
DISMI Soporte
Founded and led an IT solutions company serving 150+ clients, designing and building ERP, POS, and CRM systems with Visual FoxPro 9.0. Directed full project lifecycle and delivered integrated accounting modules adopted by 50+ companies while providing long-term client retention (10+ years).
Education
Degrees, certifications, and relevant coursework
Fanshawe College
Honours Internet Applications & Web Development, Internet Applications & Web Development
2020 - 2022
Grade: GPA 3.92; Dean’s Honor Roll (x2)
Completed Honours Internet Applications & Web Development with a GPA of 3.92. Earned Dean’s Honor Roll twice.
Universidad Latina de Costa Rica (ULATINA)
Bachelor’s Degree in Computer Science, Computer Science
2013 - 2016
Earned a Bachelor’s degree in Computer Science at ULATINA.
EXIN (Axelos)
ITIL Certification, IT Service Management
2017 -
Earned an ITIL certification in IT Service Management through EXIN (Axelos).
Availability
Location
CanadaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Rafael?
You can contact Rafael and 90k+ other talented remote workers on Himalayas.
Message RafaelFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
