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Queenesther Arua

@queenestherarua

I support U.S. healthcare teams with patient coordination, EMR records, scheduling, documentation, and HIPAA-conscious administrative workflows.

Nigeria

Message

What I'm looking for

I'm seeking Medical Virtual Assistant, Patient Support, Patient Coordinator, Medical Receptionist, or Healthcare Administrative Support roles where I can support U.S. healthcare workflows, patient communication, scheduling, records, and HIPAA-conscious administration.

I've supported patient care at WestCare Specialist Hospital by maintaining EMR records, processing results, and coordinating patient updates with more than 20 doctors, nurses, and staff across departments.

My medical virtual assistant training builds on that clinical experience through hands-on U.S. healthcare workflows, including intake, scheduling, follow-up, billing, claims, insurance verification, prior authorizations, and revenue cycle management.

I also bring remote administrative experience from Eastern Oak and Knaan Realty, where I manage scheduling, documentation, follow-ups, records, and professional stakeholder communication. I'm HIPAA-trained, comfortable with U.S. Eastern Time hours, and ready to help healthcare teams keep patient operations organized and responsive.

Experience

Work history, roles, and key accomplishments

Current

Online Tutor

Current

Independent

Oct 2025 - Present (11 months)

Provide structured online instruction to Grades 1–6 learners, requiring virtual communication, scheduling, preparation, documentation, and consistent follow-up. Manage remote sessions independently and prepare digital learning materials.

Virtual Communication Scheduling Documentation Digital Learning Resources Remote Instruction

Current

Virtual Assistant to the Provost

Current

Eastern Oak

Jul 2025 - Present (1 year 2 months)

Provide administrative and virtual support including scheduling, communication, documentation, follow-ups, and task coordination. Manage information accurately and support organized workflows across competing priorities.

Scheduling Communication Skills Documentation Follow ups Task Coordination Records Management Meeting Coordination

Virtual Assistant / Administrative Support

Knaan Realty

Jan 2026 - Apr 2026 (3 months)

Supported day-to-day administrative operations through appointment confirmations, follow-up messages, reminders, data entry, documentation, and online training coordination. Maintained organized records and communicated with clients and team members professionally and accurately.

Appointment Scheduling Data Entry Documentation Records Management Client Communication Report Preparation Remote Work

Medical Laboratory Scientist

WestCare Specialist Hospital

Dec 2024 - Apr 2025 (4 months)

Used an Electronic Medical Records (EMR) system daily to input, update, and maintain accurate patient records. Communicated and coordinated with 20+ doctors, nurses, and staff across multiple departments to relay patient information and updates.

EMR Patient Records Management Healthcare Documentation Confidentiality Data Privacy Communication Skills Coordination

Volunteer Medical Laboratory Scientist

AIDS Healthcare Foundation (AHF)

Aug 2023 - Jun 2024 (10 months)

Coordinated and communicated with physicians, nurses, and healthcare teams to relay patient-related information, results, and follow-up needs. Maintained accurate records and handled patient-related information with confidentiality and professional discretion.

Healthcare Coordination Records Management Confidentiality Documentation Reporting Attention To Detail

Education

Degrees, certifications, and relevant coursework

Medical Virtual Assistant Training

Medical Virtual Assistant Training (Hands-On Simulation), Medical Virtual Assistance

2026 -

Practical, scenario-based training in U.S. healthcare administrative workflows, including patient communication, appointment scheduling, documentation, and EHR workflows. In progress, expected completion in October 2026.

ALX Academy

Virtual Assistance and Professional Digital-Work Training, Virtual Assistance

Completed virtual assistance and professional digital-work training.

HIPAA Training

HIPAA Training / Certification, Healthcare Compliance

Training and certification in HIPAA, covering PHI protection, patient privacy, confidentiality, secure information handling, and the minimum necessary standard.