Priyanka Gupta

I’m a Software Engineer with 3+ years of hands-on experience building and shipping ML systems in production environments. I specialize in LLM integration, RAG pipelines, and prompt engineering, using OpenAI and Anthropic Claude alongside open-source models to deliver AI-powered automation.

At IGT Solutions, I designed and deployed an ML-powered airline refund automation system that cut manual processing by 30% and resolved refunds 2× faster. I built and maintained production-grade FastAPI and RESTful backends to integrate AI with airline systems and third-party enterprise platforms.

I also focus on model reliability and data transformation: I built custom ML classifiers for airline fare rule validation, improving refund eligibility accuracy by 25%, and implemented retraining with automated drift detection to reduce false positives over time. On the engineering side, I contributed CI/CD via Azure DevOps across Agile sprints, and I’ve built full-stack and NLP projects like Luma (Vapi + ElevenLabs) and a Toxic Comment Detector that improved F1 score by 12%.