PHPrithvi Hiremath
@prithvihiremath
Experienced Service Manager and Scrum Master driving organizational success.
IndiaWhat I'm looking for
I am an experienced Service Manager with a proven track record of successfully leading and managing cross-functional teams to deliver high-quality services. My expertise lies in implementing Agile methodologies and serving as a dedicated Scrum Master, where I excel at facilitating sprint planning, daily stand-ups, and retrospective meetings. I am skilled in resolving impediments and ensuring my team's adherence to Scrum principles, which has significantly enhanced our service delivery and performance management.
Throughout my career, I have been recognized for driving process improvements and optimizing service delivery. At Siemens Healthineers, I enhanced network service delivery and performance management, managed vendor relationships, and developed continuous improvement strategies to elevate service quality and customer satisfaction. My previous roles at Unisys Global Services and Wipro InfoTech have further honed my skills in service management, incident management, and technical support, allowing me to effectively engage with stakeholders and streamline processes for optimal operational efficiency.
Experience
Work history, roles, and key accomplishments
Network Service Manager / Scrum Master
Siemens Healthineers
Jun 2021 - Present (3 years 11 months)
As a Network Service Manager and Scrum Master, I enhanced service delivery and performance management while managing vendor relationships and stakeholder communications. I facilitated Scrum events, mentored teams, and implemented continuous improvement strategies to ensure high-quality service and customer satisfaction.
Service Management Analyst
Unisys Global Services India
Sep 2014 - Jun 2021 (6 years 9 months)
In my role as a Service Management Analyst, I led support staff to restore services efficiently, facilitated technical decision-making, and coordinated process changes globally. I was responsible for documentation, incident management, and data analysis to enhance service quality and operational efficiency.
Network Management Engineer
Wipro InfoTech
Jun 2010 - Sep 2014 (4 years 3 months)
As a Network Management Engineer, I managed incidents for applications, coordinated with various teams for troubleshooting, and handled change requests. I was involved in training L1 engineers and ensuring efficient network operations through monitoring and configuration.
Technical Support Associate
Dell International Services
Nov 2009 - Jun 2010 (7 months)
As a Technical Support Associate, I provided technical assistance to customers, resolving issues related to hardware and software. My role involved troubleshooting, customer communication, and ensuring customer satisfaction through effective support.
Education
Degrees, certifications, and relevant coursework
MS Engineering College
Bachelor of Engineering, Electronics and Communications
2006 - 2010
Completed a Bachelor of Engineering in Electronics and Communications, focusing on the principles of electronics, communication systems, and related technologies.
KLE's Polytechnic
Diploma, Electronics and Communications
Earned a Diploma in Electronics and Communications, gaining foundational knowledge in electronic circuits and communication technologies.
St. Mary's High School
SSLC, General Education
Completed Secondary School Leaving Certificate (SSLC), establishing a strong educational foundation.
PC Jabin Science College
Pre-University Course, Science
Completed Pre-University Course (PUC) with a focus on science subjects, preparing for further studies in engineering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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