Open to opportunities

Preksha Nayak

@prekshanayak

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Aspiring engineer with expertise in data analysis and automation.

India

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can apply my analytical skills to drive impactful results.

As a Bachelor of Engineering student specializing in Electronics and Communication, I have developed a strong foundation in data analysis and automation. My academic journey at New Horizon College of Engineering has equipped me with the skills to tackle complex problems through innovative solutions. I am passionate about leveraging technology to drive efficiency and enhance decision-making processes.

My hands-on experience includes projects like Market Research Automation, where I utilized Python and NLP techniques to streamline data collection and reporting, significantly reducing manual analysis time. Additionally, my role at PhonePe has allowed me to oversee operations and implement automation strategies that improved troubleshooting efficiency by 90%. I thrive in collaborative environments and am committed to continuous learning and growth.

Experience

Work history, roles, and key accomplishments

Current

Control Tower

Current

PhonePe

Feb 2025 - Present (4 months)

Oversaw 500+ stores on the Pincode platform, proactively identifying risks and preventing deboarding of 20 high-risk stores. Automated store issue classification using SQL and Python, cutting troubleshooting time by 90%. Built interactive dashboards highlighting recurring store issues, driving faster interventions and supported Familypoint Supermarket teams to resolve inventory and cancellation is

SQL Python Data Analysis Risk Management Process Automation Dashboarding Inventory Management Troubleshooting

Advisor

PhonePe

Apr 2024 - Jan 2025 (9 months)

Supported 20+ sellers daily, developing standardized troubleshooting prompts that cut response time by 80%. Delivered weekly insights reports highlighting seller journey gaps across Onboarding, Finance, Strategy, and Tech. Trained vendors on dispute resolution processes, improving SLA adherence and reducing escalations.

Troubleshooting Data Analysis Dispute Resolution SLA Management

CX Operations Intern

PhonePe

Feb 2024 - Mar 2024 (1 month)

Supported seller operations by handling dispute cases and advisory communication via email. Streamlined seller problem-solving processes and created standardized email responses, significantly improving SLA by initiating prompt-based response workflows. Utilized Google Sheets, SQL, and Excel to analyze settlement reports and assist strategy team decisions.

Customer Service Dispute Resolution Email Communication Process Improvement Google Sheets SQL Excel Data Analysis

Education

Degrees, certifications, and relevant coursework

New Horizon College of Engineering, Bengaluru

Bachelor of Engineering, Electronics and Communication Engineering

Grade: 8.52/10

Activities and societies: Member of the Electronics and Robotics Club (Rocketry Club); hosted workshops and events (2021–2022). Board member of the Media Club; organised college events and fests. Board member of the Art Club (2022).

Pursued a Bachelor of Engineering in Electronics and Communication Engineering. Achieved a strong academic record with a GPA of 8.52/10.