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Praveen Kumar

@praveenkumar9

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Experienced Assistant Manager Operations with expertise in finance and analytics.

India

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What I'm looking for

I am looking for a challenging role in a dynamic organization that values growth and innovation.

I am Praveen Kumar, an Assistant Manager Operations with over a decade of experience in the BFSI sector. My journey began at Genpact India, where I have taken on various roles, from managing deceased customer accounts to leading cash application teams. My commitment to excellence has been recognized through multiple awards, including Silver and Bronze Awards for exemplary performance.

Throughout my career, I have honed my skills in financial operations, particularly in Accounts Receivable and Accounts Payable processes. I have a strong background in SAP and Oracle ERP systems, and I am adept at preparing MIS reports that provide valuable insights for decision-making. My proactive approach to problem-solving and my ability to train and mentor new team members have contributed significantly to my teams' success.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager Operation (O2C)

Current

Genpact India (P) Limited

Jul 2018 - Present (6 years 10 months)

Currently managing cash application processes, preparing open item reports, and handling internal and external audits. Involved in cash on account clearing projects and training new joiners. Recognized for outstanding performance with multiple awards.

Cash Application Bank Reconciliation Process Improvement

Subject Matter Expert – F&A Operations

Genpact India (P) Limited

Nov 2017 - Aug 2018 (9 months)

Led a team in invoice payment processes using SAP ERP and Oracle ERP. Responsible for cash application, reconciliations, and training new employees. Achieved high customer satisfaction scores and maintained operational standards.

SAP ERP Cash Application Team Leadership Training Reconciliations Customer Satisfaction Processes Standardization

Subject Matter Expert – BFSI Operations

Genpact India (P) Limited

Dec 2015 - Nov 2017 (1 year 11 months)

Managed third-party teams for Australian banks, focusing on customer queries and operational metrics. Developed escalation processes and ensured adherence to SLAs while enhancing client satisfaction.

BFSI Operations Operational Metric Development SLA Management Customer Satisfaction

Estates Management Team Member

Genpact India (P) Limited

Apr 2012 - Dec 2015 (3 years 8 months)

Part of the pilot batch for managing accounts of deceased customers for an Australian bank. Responsibilities included document verification and compliance with AML regulations before account settlements.

Account Management Documentation Verification AML Customer Service Banking Operations Team Collaboration Process Adherence

Education

Degrees, certifications, and relevant coursework

Mithila University

Bachelor of Commerce, Commerce

2001 - 2004

Completed Bachelor of Commerce (B.Com) with a focus on business principles, accounting, and finance, equipping me with essential skills for a career in business operations and management.