Pratik Nanda

I’m a Technology Analyst (Data Analyst formerly Process Audit & Delivery) with 4.5+ years at Infosys, delivering scalable BI solutions, ITSM analytics, and AI automation workflows. I focus on turning messy operational data into reliable dashboards, faster reporting, and measurable business impact.

In my current role, I built 10+ Power BI dashboards using advanced DAX to track SLA performance and ticket trends, improving management review efficiency for global stakeholders. I also automated Excel-based CSV cleaning and reporting workflows with scripts/macros, cutting manual effort by 60%.

I’ve led cross-functional delivery too—running a client data validation initiative with a team of 8 engineers and achieving 100% accuracy (INSTA Rise Award). During a critical platform migration, I created runbooks for 4,000+ monitoring alerts to enable automated alert handling with zero downtime, and I served as a primary POC for Wolken ticketing platform migration.

On the AI side, I’m building practical applications using RAG, LangChain, CrewAI, and related agent workflows, including internal AI web apps for the Infosys account team. I bring strong data foundations (SQL, Python, STAR schema modeling) plus governance and quality practices to make automation dependable.