Pratik Nanda
@pratiknanda
Data analyst driving KPI insights and process optimization.
What I'm looking for
I am a data analyst with 4+ years of experience delivering KPI reporting, operational insights, and process optimization across large-scale IT environments. I specialize in SQL, Python, Power BI and Excel, and have a track record of reducing manual reporting by 70%, improving ticket resolution time by 15%, and leading a 7-member reporting team recognized among the top 5% KPI contributors.
I build analytical tools and automation—from Excel audit dashboards to a Chrome extension for team mapping—and partner with cross-functional teams to define product metrics, enable faster decision-making, and streamline audit and reporting processes. I am expanding my capabilities in Tableau and advanced analytics to drive deeper product and experimentation insights.
Experience
Work history, roles, and key accomplishments
Technology Analyst
Infosys Ltd
Oct 2021 - Present (4 years 2 months)
Analyzed 1,000+ monthly support tickets across 8 delivery teams to identify SLA gaps and drove a 15% improvement in ticket resolution time; led a 7-member reporting team delivering 100% on-time reports and reducing manual reporting effort by 70%.
Education
Degrees, certifications, and relevant coursework
Vignana Bharathi Institute of Technology
Bachelor of Technology, Electronics and Communication Engineering
2017 - 2021
Grade: 7.2 CGPA
Bachelor of Technology in Electronics and Communication Engineering completed with a 7.2 CGPA from Aug 2017 to Aug 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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