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Pratik Nanda

@pratiknanda

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Data analyst driving KPI insights and process optimization.

India

Message

What I'm looking for

I seek a data role where I can use SQL, Python and BI tools to drive measurable process and product improvements, work cross-functionally, and grow into advanced analytics and leadership.

I am a data analyst with 4+ years of experience delivering KPI reporting, operational insights, and process optimization across large-scale IT environments. I specialize in SQL, Python, Power BI and Excel, and have a track record of reducing manual reporting by 70%, improving ticket resolution time by 15%, and leading a 7-member reporting team recognized among the top 5% KPI contributors.

I build analytical tools and automation—from Excel audit dashboards to a Chrome extension for team mapping—and partner with cross-functional teams to define product metrics, enable faster decision-making, and streamline audit and reporting processes. I am expanding my capabilities in Tableau and advanced analytics to drive deeper product and experimentation insights.

Experience

Work history, roles, and key accomplishments

Current

Technology Analyst

Current

Infosys Ltd

Oct 2021 - Present (4 years 2 months)

Analyzed 1,000+ monthly support tickets across 8 delivery teams to identify SLA gaps and drove a 15% improvement in ticket resolution time; led a 7-member reporting team delivering 100% on-time reports and reducing manual reporting effort by 70%.