At Virtusa Consulting Services Pvt Ltd, I architected and delivered a microservices platform for a Health & Human Resources Insurance System, using Spring Boot, Node.js, and Angular. I also designed REST APIs and integrated Apache Kafka to support communication and asynchronous claims processing across services.
I designed an AI-powered virtual assistant with the OpenAI API and LangChain, reducing L1 support ticket volume by 40%. I implemented a Pinecone-backed RAG pipeline to ground answers in internal policy documentation.
I built a claims-triage ML classifier integrated with Kafka that cut manual triage time by 35%, and introduced Redis caching that reduced response times by 30%. I also applied JWT and OAuth 2.0 security and the Circuit Breaker pattern to the platform.
For the AWS Cloud & DevOps Implementation project, I built Jenkins CI/CD pipelines that enabled daily rather than weekly releases, and containerized services with Docker and Kubernetes. I also worked on an internal AI platform layer, document-ingestion pipelines, and safeguards such as rate limiting and PII redaction for LLM features.
