At Infosys, I developed agentic AI solutions for supply chain disruption analysis and decision-making using Python and Google ADK. I also built multi-agent reasoning workflows with custom tools and MCP server integrations.
For PMA EASE Analysis, I developed a LangGraph-based application that classified ServiceNow tickets into EASE categories. I implemented RAG using a ticket truth table as the knowledge source and improved retrieval with hybrid and semantic search, embeddings, and reranking.

