Pragya Lal
@pragyalal1
I build AI-powered consumer products that increase engagement, conversion, and customer self-service.
IndiaWhat I'm looking for
At Michelin, I own product strategy and growth initiatives for consumer digital experiences across Europe and APAC, serving more than 30 global markets. I launched multilingual AI chatbots across 30+ Michelin websites and delivered 20+ B2C e-commerce initiatives that increased engagement by 25% and conversion by 18%.
I use experimentation, funnel analysis, heatmaps, and customer behavior insights to improve purchase journeys. I also introduced Claude AI and AI-assisted workflows for discovery, user stories, and delivery, improving sprint efficiency by 40%.
Previously at Amdocs, I owned enterprise product roadmaps for global telecom customers, reducing time-to-market by 30% through stronger backlog management, prioritization, and agile practices.
I began by building backend platforms, APIs, and enterprise applications, improving platform performance by 40% while reducing operational costs by 15%. That engineering foundation helps me turn customer needs and emerging AI capabilities into scalable product outcomes.
Experience
Work history, roles, and key accomplishments
Senior Product Manager
Michelin India Technology Center
Dec 2021 - Present (4 years 8 months)
Owns product strategy and growth initiatives for Michelin's consumer digital ecosystem across Europe and APAC, serving 30+ global markets. Led launch of multilingual AI chatbots and delivered 20+ product initiatives increasing engagement by 25% and conversion by 18%.
Product Owner
Amdocs Development Center India
Jan 2016 - Dec 2021 (5 years 11 months)
Owned product roadmap and prioritization for enterprise platforms serving global telecom customers. Partnered with customers and engineering teams to translate market needs into scalable solutions, reducing time-to-market by 30%.
Software Developer & Sr. Software Developer
Amdocs Development Center India
Jul 2012 - Jan 2016 (3 years 6 months)
Designed and developed backend platforms, APIs, and enterprise applications for large-scale telecom products. Improved platform performance by 40% and reduced operational costs by 15% through architecture optimization.
Education
Degrees, certifications, and relevant coursework
NIT Allahabad
Master of Technology, Software Engineering
Grade: CGPA - 8.12/10
Master of Technology in Software Engineering from NIT Allahabad, with a CGPA of 8.12/10.
Government Engineering College, Bilaspur
Bachelor of Technology, Computer Engineering
Grade: CGPA - 7.95/10
Bachelor of Technology in Computer Engineering from Government Engineering College, Bilaspur, with a CGPA of 7.95/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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