Open to opportunities

Praful Sasane

@prafulsasane

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I build data-driven web applications and turn raw data into clear business insights.

India

Message

What I'm looking for

I'm seeking an entry-level opportunity to grow professionally in technology, data analytics, or web development while applying my programming, data analysis, visualization, and customer-support skills.

I've built a Finance Tracker System with secure login, dynamic dashboards, MySQL database management, testing, data validation, and responsive UI improvements. I also analyzed crypto trader and market-sentiment data through cleaning, merging, feature engineering, statistical exploration, and visualization.

As a CAPITA Customer Care Executive apprentice, I trained in voice and non-voice support, issue documentation, ticket creation, email drafting, chat etiquette, and accurate data entry. I'm a BSc Computer Science graduate seeking an entry-level opportunity to grow in technology, data analytics, or web development.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Capita

Aug 2025 - Feb 2026 (6 months)

Completed professional training on customer communication, handling inbound queries, documenting issues, and providing clear solutions. Practised voice support skills and trained in non-voice processes including email drafting, ticket creation, and data entry.

Call Handling Email Drafting Ticket Creation Data Entry