At Instakart Service Private Limited (Flipkart), I deployed, imaged, and patched Windows and Ubuntu systems across enterprise assets, sustaining 90% patch compliance. I also provided L1/L2 support and troubleshot hardware, software, and network issues.
I managed SLA-driven incidents using ServiceNow ITSM, Genie, and BMC Remedy, resolving 150+ tickets monthly with 90–95% SLA compliance. My work included diagnosing LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP issues and coordinating with technical and vendor teams.
During my Ethical Hacking Internship at Hack Secure, I performed reconnaissance and vulnerability scanning in authorised lab environments. I also built an Online Shopping System with authentication, product search, cart and wishlist features, and order tracking.
