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Pottendla Pujitha

@pottendlapujitha

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Data analyst skilled in SQL, Python, and predictive analytics driving business insights.

India

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What I'm looking for

I seek a collaborative analytics role applying SQL, Python, and BI tools to solve business problems and drive measurable improvements.

I am a data analyst with hands-on experience delivering actionable insights and measurable results in fast-paced technical support environments. At [24]7.ai I combined SQL, Python (Pandas) and advanced analytics tools to improve first-contact resolution and support project initiatives.

My work emphasizes data quality, governance, and effective reporting: I performed ETL tasks, executed data validation checks, and collaborated on report development using Power BI and Excel PowerPivot. I have experience with statistical analysis, predictive analytics, and trend forecasting applied to credit risk and insurance contexts.

I am recognized for high productivity, strong collaboration in cross-functional teams, and a practical focus on translating large datasets into clear recommendations that improve customer satisfaction and operational metrics.

Experience

Work history, roles, and key accomplishments

Technical Analyst

[24]7.ai

Jul 2024 - Aug 2025 (1 year 1 month)

Delivered data-driven support and analytics to improve customer satisfaction, achieving over 60% first-contact resolution and consistently surpassing monthly call-resolution targets. Developed reports and ETL queries to extract insights supporting credit risk and insurance-focused projects.

SQL Excel Power BI Data Wrangling Statistical Analysis Predictive Analytics Data Governance

Data Analyst Intern

Virtusa

Jan 2023 - Jan 2024 (1 year)

Assisted in developing software solutions and performed statistical analysis and trend forecasting to support client projects, contributing to requirement gathering and daily stand-ups. Monitored industry trends to inform credit risk assessments.

Statistical Analysis Data Collection Python SQL Reporting Agile

Education

Degrees, certifications, and relevant coursework

Siddharth Institution of Science and Technology

Bachelor of Engineering, Electronic and Communication Engineering

2019 - 2023

Grade: 7.79

Completed a Bachelor in Electronic and Communication Engineering with a focus on analytical and technical skills, graduating in 2023 with a GPA of 7.79.