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Pottendla Pujitha

@pottendlapujitha

Data analyst skilled in SQL, Python, and predictive analytics driving business insights.

India
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What I'm looking for

I seek a collaborative analytics role applying SQL, Python, and BI tools to solve business problems and drive measurable improvements.

I am a data analyst with hands-on experience delivering actionable insights and measurable results in fast-paced technical support environments. At [24]7.ai I combined SQL, Python (Pandas) and advanced analytics tools to improve first-contact resolution and support project initiatives.

My work emphasizes data quality, governance, and effective reporting: I performed ETL tasks, executed data validation checks, and collaborated on report development using Power BI and Excel PowerPivot. I have experience with statistical analysis, predictive analytics, and trend forecasting applied to credit risk and insurance contexts.

I am recognized for high productivity, strong collaboration in cross-functional teams, and a practical focus on translating large datasets into clear recommendations that improve customer satisfaction and operational metrics.

Experience

Work history, roles, and key accomplishments

AI

Technical Analyst

[24]7.ai

Jul 2024 - Aug 2025 (1 year 1 month)

Delivered data-driven support and analytics to improve customer satisfaction, achieving over 60% first-contact resolution and consistently surpassing monthly call-resolution targets. Developed reports and ETL queries to extract insights supporting credit risk and insurance-focused projects.

VI

Data Analyst Intern

Virtusa

Jan 2023 - Jan 2024 (1 year)

Assisted in developing software solutions and performed statistical analysis and trend forecasting to support client projects, contributing to requirement gathering and daily stand-ups. Monitored industry trends to inform credit risk assessments.

Education

Degrees, certifications, and relevant coursework

ST

Siddharth Institution of Science and Technology

Bachelor of Engineering, Electronic and Communication Engineering

2019 - 2023

Grade: 7.79

Completed a Bachelor in Electronic and Communication Engineering with a focus on analytical and technical skills, graduating in 2023 with a GPA of 7.79.

Tech stack

Software and tools used professionally

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