Gustavo Portillo

Design, develop, and implement WSO2 integrations and APIs
Administer integration platforms, including activities such as updating versions of various
WSO2 products, deploying integrations, and APIs
Design, develop, and implement tests (functional, unit, integration), both manual and
automated
Certified the functionality of the integration platform

As an Integration Consultant at Chakray, I designed, developed, and implemented integration architectures, focusing on WSO2 solutions. I managed API development, conducted technical training, and led projects as a Scrum Master. My role involved deploying components on cloud services and establishing CI/CD processes, ensuring high-quality deliverables and best practices in project management.

As an Integration Analyst at Softexpert, I designed and implemented an integration layer for the SoftExpert Excellence Suite, facilitating efficient data exchange between client solutions. I developed integration architecture, selected appropriate technologies, and executed proof of concepts, achieving a 90% resolution rate for client requests within SLAs.

Supervised the DBA team at PDVSA, overseeing maintenance activities for the database platform. Responsible for planning, scheduling, and distributing workload among personnel while leading major maintenance and technological update projects. Achieved 100% execution of maintenance plans and met 95% of service level agreements.

Managed database maintenance activities, executed major updates, and addressed service requests while participating in operational shifts. Achieved 99% database availability and met 95% of service level agreements.

As an Applications Analyst, I configured and tuned Apache and Glassfish web servers, managed Subversion servers, and maintained applications related to petroleum oversight processes. I executed maintenance plans and addressed service requests, achieving high service availability and meeting SLAs.

Automated processes for human capital management, generated ER diagrams, and processed large datasets exceeding 12 million records. Documented procedures and functions, leading to the successful implementation of an HR management application and timely production deployment.

As a Call Center Analyst, I addressed support requests and interpreted problems to channel them effectively. I achieved a 99% compliance with service level agreements and resolved 80% of cases at the first level of support.

Completed a technical university degree focusing on practical applications and theoretical knowledge in the chosen field.