Portia Ramatsetse
@portiaramatsetse
I maintain accurate data, CRM records, reports, and administrative operations.
South AfricaWhat I'm looking for
At UD Trucks Southern Africa, I maintain employee, access and system records while coordinating onboarding, offboarding and configuration activities.
I administer Salesforce CRM/CPQ information, prepare Power BI reports and dashboards, and create Microsoft 365 workflows and forms that streamline repetitive administrative processes.
My work includes gathering, verifying and documenting business information, requirements and process changes, while providing remote support and clear follow-up records.
Previously at the South African Post Office, I validated stakeholder information, created process and functional documentation, performed UAT, and checked system outputs against agreed requirements.
Experience
Work history, roles, and key accomplishments
IT Support Technician
UD Trucks Southern Africa
Nov 2022 - Present (3 years 10 months)
Provided remote support and follow-up, maintaining clear records of requests, actions and resolutions. Created Microsoft 365 workflows and forms to streamline administrative processes.
IT Assistant
UD Trucks Southern Africa
Nov 2022 - Present (3 years 10 months)
Maintain employee, access and system-related records while coordinating onboarding/offboarding and configuration activities. Administer Salesforce CRM/CPQ information and prepare Power BI reports and dashboards.
Application Support IT
UD Trucks Southern Africa
Nov 2022 - Present (3 years 10 months)
Gathered, verified and documented business information, requirements and process changes for internal stakeholders. Prepared Power BI reports and dashboards for operational tracking.
Junior Business Systems Analyst
South African Post Office
Aug 2017 - Jul 2019 (1 year 11 months)
Gathered, validated and documented information from business stakeholders to support system and process requirements. Created process maps, gap analyses and detailed business/functional documentation.
Education
Degrees, certifications, and relevant coursework
University of Venda
Bachelor of Science, Computer Science and Information Systems
BSc in Computer Science and Information Systems from the University of Venda.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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