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POONAM YADAV

@poonamyadav4

Client support and administrative communication at Brand Maker, qualifying prospect needs and guiding client questions toward practical next steps.

India

Message

What I'm looking for

I'm seeking remote administrative support, customer support, communication, research support, academic support, content and writing, or client coordination work.

At Brand Maker, I manage prospect calls to understand client needs and route leads to the right service package. I build client relationships through clear email and written communication, helping turn questions into consultation-ready next steps.

As a Mathematics Subject Expert / Freelancer at Chegg India, I provided step-by-step solutions and translated complex concepts into learner-friendly explanations. I also contributed to a research paper published in IJNRD on online cyber crime and its effects on society.

Experience

Work history, roles, and key accomplishments

Current

Business Growth Associate

Current

Brand Maker

Manage 18-25 prospect calls weekly to qualify needs and route leads to the right service package. Build client relationships through clear email and written communication, and coordinate information on digital marketing, branding, photography, and promotional services.

Email Communication Written Communication Customer Relationship Management Calendar Management Documentation Digital Marketing Branding Photography Promotional Services

Mathematics Subject Expert

Chegg India

Mar 2024 - Nov 2024 (8 months)

Solved 3+ student questions per day on average, adjusting depth and pacing to match problem difficulty. Provided accurate, step-by-step mathematics solutions in a clear, learner-friendly format and translated complex concepts into simple explanations.

Mathematics Problem Solving Written Communication Time Management Deadline Management Content Creation

Research Associate

Unknown

Jul 2022 - Dec 2023 (1 year 5 months)

Contributed to a research paper published in IJNRD, described as Scopus-indexed, with a reported Global Impact Factor of 8.76. Gathered and organized research material to support analysis of online cyber crime and its societal effects.

Research Data Collection Academic Writing Critical Thinking Documentation