At Infosys BPM, I analyze recurring order-related queries and customer-contact patterns, and present findings from historical Tableau data for performance reviews. I also developed and deployed a process update across support channels that reduced system errors by 30% and improved stakeholder reporting accuracy by 25%.
For my Data Analyst internship at AI Variant, I worked on Zomato restaurant and bank analytics projects. I used SQL and Excel to analyze restaurant and banking data, then developed interactive Power BI and Tableau dashboards to present KPIs and trends.
Earlier, as a Senior Customer Executive at Conneqt Solutions, I handled customer queries and maintained case records that supported productivity reporting. That work contributed to a 50% increase in positive feedback and a 20% reduction in complaints.
