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Piotr KYC

@piotrkyc

I manage software licenses and resolve complex IT support incidents across international environments.

I manage software asset management for ITER Organization through Econocom, overseeing license allocation, license servers, and new licensing environments.

I've administered FlexLm, Sentinel LDK License Manager, HBM Prenscia Licensing, Wibu Systems, SPLM, ISL, and DSLS. I document server and client installation processes and coordinate licensing solutions with relevant teams.

My background also includes Level 1 and 2 service desk support, software testing, Windows administration, network support, MS SQL database management, and customer technical support. I'm ITIL v4 certified and bring a patient, precise, calm, logical, service-oriented approach.

Experience

Work history, roles, and key accomplishments

Current

Software Asset Management Engineer

Current

ITER Organization

Jan 2021 - Present (5 years 8 months)

Managed license attribution processes and administered various license managers including FlexLm, Sentinel LDK, and Wibu Systems. Created environments for new licenses and documented installation processes.

FlexLM Sentinel LDK License Manager HBM Prenscia Licensing Wibu Systems SPLM ISL DSLS License Management Documentation

Current

Technicien Support Utilisateur

Current

Econocom

Jan 2019 - Present (7 years 8 months)

Provided user support and technical assistance as part of a five-year engagement, handling hardware and software issues.

Service Desk Technicien

ITER Organization

Jan 2019 - Jan 2021 (2 years)

Provided level 1 and 2 support for hardware and software, troubleshooting issues in an international environment. Used SCCM for installations and upgrades.

Active Directory Remote Desktop Services SCCM Windows 10 Troubleshooting Network Skills

Software Tester

ZETO Rzeszów S.A

Jan 2015 - Jan 2017 (2 years)

Prepared tests for the launch of the ZETO application, identified client needs, and developed specifications and user guides. Managed database using MS SQL.

C#MVC MSSQL Test Planning Requirements Analysis Documentation