Open to opportunities

Diệu Ly Phạm

@phamdieuly

I build automated tests that are not just technically sound, but also useful for the team and the product, and eliminate hours of manual work.

India

Message

What I'm looking for

I am seeking QA roles focused on automation, in collaborative, international teams where I can grow technical skills and contribute to high-quality web and mobile products.

I do both manual and automation testing. With manual testing, I check how the app works and look for edge cases. For automation, I focus on performance tests and repetitive tasks. I build test scripts from scratch using different languages and tools like Java, TypeScript, Selenium, Appium, Playwright, FlaUI, and others. I really enjoy picking up new techniques, trying out new tools, and experimenting with AI for testing. It makes me happy to see my scripts actually help the team and improve the final product—especially when they save hours of manual work.

I also try to keep up with tech news, and I love hearing people talk about tech and learning from them. I often browse websites and apps just to see what I can pick up. In my free time, I build small games to sharpen my logic skills.

Experience

Work history, roles, and key accomplishments

Current

Automation Tester

Current

Skylab Vietnam

Mar 2025 - Present (1 year 3 months)

Automation Project 1: Real Estate Domain
Tech Stack: Java, Selenium

Automation Project 2: App Integration Domain
Tech Stack: Java, Selenium, Appium

Automation Project 3: Management Domain
Tech Stack: TypeScript, Playwright

Automation Project 4: Performance Test
Tech Stack: C#, FlaUI

Automated Testing Translation TypeScript C# .NET Playwright Java Selenium Appium Manual Testing

Software Tester

Heligate JSC

Aug 2024 - Mar 2025 (7 months)

Executed manual and automated tests using Selenium for booking and rental service domains, created test cases, logged defects, and supported client meetings with English–Japanese translation.

Manual Testing Selenium Java Functional Testing Test Execution

Customer Service Representative

Transcosmos Vietnam

Nov 2022 - Jul 2024 (1 year 8 months)

Provided Japanese-language customer support for Sony products via Line and web chat, troubleshot issues, translated communications between English and Japanese, and received monthly recognition for customer satisfaction.

Customer Support Translation Technical Troubleshooting Chat Support Product Research

Appointment Booking Specialist

Vinmec International Hospital

Nov 2021 - Sep 2022 (10 months)

Managed incoming patient calls and appointment scheduling, maintaining high customer satisfaction through timely, empathetic service and efficient request handling.

Scheduling Phone Support Customer Service Time Management

English Tutor

Private Tutor

Nov 2015 - Nov 2021 (6 years)

Provided one-on-one English instruction for primary and middle school students, prepared learners for Cambridge KET and PET exams, and supported homework and test preparation.

Exam Preparation Lesson planning Communication

Customer Service Representative

APAX Leaders

Aug 2018 - Aug 2021 (3 years)

Handled customer inquiries and promoted courses while supporting foreign teachers as homeroom teacher, tracking student progress and communicating with parents to improve retention.

Customer Service Sales Support

Teaching Assistant

AMES English Center

Jun 2018 - Dec 2018 (6 months)

Assisted foreign teachers with classroom management and provided language support to students to reinforce lesson objectives and improve comprehension.

Lesson Implementation Communication

Education

Degrees, certifications, and relevant coursework

Hanoi University

Bachelor of Russian, Russian

2015 - 2021

Completed a Bachelor of Russian program with coursework supporting language proficiency and analytical skills relevant to software testing and international collaboration.