PUPerpetua Udegbe
@perpetuaudegbe
Dedicated Community Manager with a strong background in Web3 and blockchain ecosystems.
NigeriaWhat I'm looking for
As a seasoned Community Manager, I leverage my expertise in Web3 and blockchain ecosystems to foster online engagement, manage communication channels, and build robust communities. With a strong background in product management and customer engagement, I excel in fast-paced environments, ensuring customer satisfaction through product feedback and issue resolution.
My experience in team leadership, product management, and customer support has equipped me with the skills to manage multiple platforms, moderate discussions, and enhance user experience through thoughtful communication and strategic initiatives.
I am passionate about staying at the forefront of Web3 and blockchain innovation, and I am committed to driving community growth and engagement through my work.
Experience
Work history, roles, and key accomplishments
Community Manager
SMC DAO
Dec 2022 - Present (2 years 5 months)
Oversee community engagement across SMC’s chat platforms, moderate chat on the SMC app, and collaborate on product development.
Team Lead & Product Specialist
CratD2C Decentralised Autonomous Smartchain
Dec 2022 - Present (2 years 5 months)
Led social media managers and live chat operators, ensuring customer satisfaction through product feedback and issue resolution. Oversaw social media campaigns, managed customer support and moderation, and played a key role in product testing and development.
Customer Engagement Specialist
CratD2C Decentralised Autonomous Smartchain
Feb 2022 - Apr 2023 (1 year 2 months)
Engaged customers across multiple channels, solving real-time queries and fostering a positive user experience. Supported ICO promotions and addressed customer queries for the airdrop and product testing phases.
Education
Degrees, certifications, and relevant coursework
Perpetua hasn't added their education
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Software and tools used professionally
Availability
Location
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