Penelope Lesedi

Reviewed customer orders for accuracy, resolved billing issues and escalations, identified revenue discrepancies, and improved revenue assurance processes. Collaborated with cross-functional teams to ensure billing accuracy and compliance.

Managed billing and invoicing processes, addressed customer queries, processed credit notes, and ensured billing accuracy. Handled port in/out and revenue assurance for vendor billing.

Uploaded customer billing information, loaded daily CDRs, resolved rejections, and performed pre- and post-billing checks. Monitored customer payments and ensured accurate and timely invoices.

Resolved customer billing queries, performed root cause analysis on recurring issues, calculated credit notes and early termination fees, and engaged with sales and finance to improve billing processes.

Identified and reported revenue leakages, facilitated resolution of issues, recommended controls, and validated billing charges. Managed suspended services and ensured order-to-cash completion.

Processed payments and invoices, updated bank statements and cash book, reconciled petty cash and credit cards, and prepared payment requisitions.

Analyzed and reconciled bank statements, processed credit/debit notes and refunds, maintained general ledger accounts, and prepared channel commissions. Managed customer billing queries.

Completed a National Diploma in Accountancy in 2011.