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@peenomamabvuu
Dedicated professional with expertise in communication and customer service.
I am a passionate professional with a strong background in communication and customer service. My experience as a Personal Assistant at Competent Certified Accountants honed my skills in report preparation, event organization, and client relations. I excelled in analyzing social media metrics to optimize campaigns, ensuring that our marketing efforts aligned with broader business goals.
Previously, I served as a PR and Customer Service Officer at Eastern Book Suppliers, where I built valuable partnerships with local institutions and engaged with the community through various initiatives. My ability to address conflicts and manage crises effectively helped restore the store's reputation during challenging times. Additionally, I have experience in teaching English as a Second Language, which has further developed my communication skills and ability to tailor content to diverse audiences.
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Work history, roles, and key accomplishments
Self Employed
Mar 2020 - Aug 2020 (5 months)
Successfully home-schooled 12 children during the COVID-19 pandemic, tailoring lessons to individual needs in English language skills.
Competent Certified Accountants
Nov 2014 - Dec 2015 (1 year 1 month)
Served as a Personal Assistant, compiling reports, organizing travel, and managing the manager's schedule. Acted as the first point of contact, handling correspondence and phone calls. Analyzed social media metrics and coordinated marketing campaigns.
Self Employed
Mar 2013 - Jan 2014 (10 months)
Provided online English instruction to international students, focusing on grammar and vocabulary. Assisted students with specific assignments to improve their language skills.
Eastern Book Suppliers
Jan 2008 - Dec 2013 (5 years 11 months)
Developed partnerships with local institutions and engaged customers through loyalty programs. Addressed customer complaints and managed crisis communication to restore the store's reputation.
Degrees, certifications, and relevant coursework
Bachelor of Arts, English and Communication Studies
2021 - 2025
PROJECT: An analysis of factors that militates against effective reporting of Gender Based Violence in Zimbabwe. A case study of Vengere, Rusape, Makoni District.
O and A Level
2003 - 2005
Software and tools used professionally
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