Open to opportunities

Pee Noma Mabvuu

@peenomamabvuu

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Dedicated professional with expertise in communication and customer service.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my communication skills and experience in customer service while contributing to a dynamic team environment.

I am a passionate professional with a strong background in communication and customer service. My experience as a Personal Assistant at Competent Certified Accountants honed my skills in report preparation, event organization, and client relations. I excelled in analyzing social media metrics to optimize campaigns, ensuring that our marketing efforts aligned with broader business goals.

Previously, I served as a PR and Customer Service Officer at Eastern Book Suppliers, where I built valuable partnerships with local institutions and engaged with the community through various initiatives. My ability to address conflicts and manage crises effectively helped restore the store's reputation during challenging times. Additionally, I have experience in teaching English as a Second Language, which has further developed my communication skills and ability to tailor content to diverse audiences.

Experience

Work history, roles, and key accomplishments

Home School Teacher

Self Employed

Mar 2020 - Aug 2020 (5 months)

Successfully home-schooled 12 children during the COVID-19 pandemic, tailoring lessons to individual needs in English language skills.

Student Engagement

Personal Assistant

Competent Certified Accountants

Nov 2014 - Dec 2015 (1 year 1 month)

Served as a Personal Assistant, compiling reports, organizing travel, and managing the manager's schedule. Acted as the first point of contact, handling correspondence and phone calls. Analyzed social media metrics and coordinated marketing campaigns.

Report Preparation Time Management Event Coordination

ESL Instructor

Self Employed

Mar 2013 - Jan 2014 (10 months)

Provided online English instruction to international students, focusing on grammar and vocabulary. Assisted students with specific assignments to improve their language skills.

English Instruction Curriculum Development Communication Skills

PR and Customer Service Officer

Eastern Book Suppliers

Jan 2008 - Dec 2013 (5 years 11 months)

Developed partnerships with local institutions and engaged customers through loyalty programs. Addressed customer complaints and managed crisis communication to restore the store's reputation.

Public Relations Customer Engagement Crisis Management Community Outreach Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Catholic University in Zimbabwe

Bachelor of Arts, English and Communication Studies

2021 - 2025

PROJECT: An analysis of factors that militates against effective reporting of Gender Based Violence in Zimbabwe. A case study of Vengere, Rusape, Makoni District.