Open to opportunities

Payal User

@payaluser3

DevOps engineer and AWS Solutions Architect (SAA-C03), automating reliable cloud operations with Terraform, CI/CD, and scripting.

India

Message

What I'm looking for

I’m looking for a DevOps/cloud role where I can build AWS infrastructure with Terraform, own CI/CD and monitoring, and improve reliability using SRE practices and security-first automation.

I’m an AWS Certified Solutions Architect (SAA-C03) and DevOps engineer with 4+ years of Canadian IT enterprise experience designing, deploying, and securing cloud environments. I bring hands-on expertise across AWS services and Linux administration, backed by a strong focus on automation and operational reliability.

I’ve used Terraform (IaC) and CI/CD pipelines (GitHub Actions, Jenkins) to streamline deployments and eliminate manual handoffs. In cloud projects, I implemented scalable, fault-tolerant AWS infrastructure (AWS VPC, EC2, RDS, ALB, ASG) and cut manual provisioning by ~70%.

I also strengthen reliability and security through monitoring and audit logging—building CloudWatch dashboards (10+ metrics) and alerting with SNS to reduce incident response time. In production support, I resolved infrastructure, application, and network incidents, authored 15+ Bash/PowerShell automation scripts, and delivered automation and troubleshooting documentation that improved team efficiency.

Experience

Work history, roles, and key accomplishments

Current

DevOps Engineering Bootcamp

Current

Train With Shubham

May 2026 - Present (1 month)

Currently training hands-on in Kubernetes, Jenkins CI/CD, Docker, Ansible, and Terraform, building real-world infrastructure projects on AWS.

Kubernetes Jenkins CI Docker Ansible Terraform AWS Infrastructure CI CD Pipelines Containerization Infrastructure Automation

Technical Support Analyst

Pong Game Studios Corp.

Jun 2022 - Sep 2025 (3 years 3 months)

Resolved infrastructure, application, and network incidents for U.S. and Canadian clients while maintaining production service availability and documenting root causes. Managed OS patching and deployments across 100+ systems, authored 15+ Bash/PowerShell automation scripts, and built an automated deployment platform that eliminated 10+ hours of manual effort weekly.

DNS DHCP VPN Troubleshooting Bash Scripting Powershell Scripting Incident Response SSH

IT Support Intern (Co-Op)

Mercedes-Benz Financial Services

May 2020 - Jan 2021 (8 months)

Provided Tier 1/2 support for hardware, software, and enterprise applications for 500+ users, with a focus on first-contact resolution for Windows and VPN/network issues. Managed Active Directory accounts and MFA access, supported a 300+ system rollout on deadline with zero downtime, and created technical documentation to improve support efficiency.

Tier 1 Support Active Directory MFA Windows Troubleshooting VPN Troubleshooting Workstation Provisioning Technical Documentation Knowledge Base Management

Education

Degrees, certifications, and relevant coursework

Train with Shubham

Bootcamp (Training Program), DevOps Engineering

2026 -

In progress DevOps engineering bootcamp focused on Kubernetes, Jenkins CI/CD, Docker, Ansible, and Terraform with real-world AWS infrastructure projects.

Seneca College

Advanced Diploma, Computer Engineering Technology

2019 - 2022

Grade: GPA: 3.9/4.0; President's Honours List

Completed a 3-year Advanced Diploma in Computer Engineering Technology at Seneca College, Toronto. Achieved a 3.9/4.0 GPA and was on the President's Honours List.