Pawel Tomaszczak
@paweltomaszczak
Fraud Prevention Analyst at Teleperformance who monitors transactions, investigates suspicious activity, and identifies anomalies in datasets.
PortugalWhat I'm looking for
At Teleperformance in Lisbon, I investigated potentially fraudulent activity through transaction monitoring and alarm reviews. I analysed datasets for anomalies and unusual patterns, and developed fraud prevention strategies to help protect company assets.
At Majorel, I managed customer inquiries and order tracking, using CRM and order management systems to keep records current and resolve issues. I also implemented process improvements to increase efficiency and reduce order processing times.
Earlier, I worked as an Assistant Manager at Carluccio’s and Bella Italia, supporting restaurant operations, staff scheduling, reporting, and compliance. I also bring administrative coordination and travel booking experience, and I’m fluent in English and Polish.
Experience
Work history, roles, and key accomplishments
Conducted investigations of fraudulent activity by transaction monitoring from alarm reviews. Monitored and analyzed transactions to identify potentially fraudulent behavior and developed fraud prevention strategies.
Order Support
Majorel
Jan 2020 - Jan 2025 (5 years)
Managed customer inquiries and resolved issues promptly through various channels, ensuring high levels of customer satisfaction. Processed and tracked customer orders from initiation to completion, utilizing CRM and order management systems.
Assistant Manager
Carluccio's
Jan 2017 - Jan 2018 (1 year)
Scheduled shifts and managed staff rotas to ensure adequate coverage and smooth operations. Recruited, trained, and supervised team to maintain high performance and standards.
Assistant Manager
Bella Italia
Jan 2013 - Jan 2017 (4 years)
Managed operational management ensuring efficient functioning and team performance. Oversaw payroll, inventory, and cost-control measures to maximize profitability.
Administrative Coordinator
Polish Bakery 'Mazowsze'
Jan 2012 - Jan 2013 (1 year)
Managed and updated databases, composed business correspondence, and processed invoices. Coordinated production schedules and delivered exceptional customer service.
Travel Agent Apprenticeship
USIT Travel Agency
Jan 2011 - Jan 2011 (0 months)
Utilized a booking system to secure holiday reservations and advised clients on travel documentation. Calculated travel costs and provided up-to-date travel information.
Education
Degrees, certifications, and relevant coursework
College of Commerce, Cork
FETAC Level 5, Travel and Tourism
2012 - 2013
Completed a FETAC Level 5 qualification in Travel and Tourism.
Colaiste an Chraoibhin
High School Diploma, General Studies
2011 - 2012
Completed high school education.
University College Birmingham
FdA Professional Hospitality and Tourism Management, Hospitality and Tourism Management
2020 -
Pursued a Foundation Degree in Professional Hospitality and Tourism Management, but did not graduate.
High School of Economics
High School Diploma, Economics
2007 - 2008
Attended high school with a focus on economics.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Social media
Job categories
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