Paulson Menachery

Working in a Microsoft Dynamics 365 and Azure DevOps environment, I was involved in story backlog grooming and defining user stories. I developed reusable test cases and test data, performing smoke, system, and regression testing to resolve critical bugs before deployment.

Adopted a Shift-left testing approach, collaborating with development teams and stakeholders to identify potential issues early in the development cycle. Developed and maintained test plans, test cases, and test scripts for web-based CRM software applications, ensuring comprehensive test coverage.

Led UAT testing and coordinated activities with a third-party mobile app developer, ensuring the Parmenion Mobile App was delivered on time and within budget. Coordinated manual and automated regression testing huddles for fortnightly sprint releases, contributing to successful, high-quality sprint deliveries.

Responsible for all functional testing, regression testing, and QA improvement activities for multiple projects using Agile methodology. Collaborated with cross-functional teams to identify and document risks, reducing post-release defects and improving software quality.

Developed test scripts, requirements, and cases for Pension and Payroll applications in accordance with functional specifications. Trained and mentored offshore test analysts on Pension and Payroll products, significantly increasing team performance.

Coordinated regression testing with offshore teams in China and conducted bug triage meetings, reviewing issues and raising bugs in Quality Centre. Designed and implemented test strategy for end-to-end testing of the Nokia Music Mobile App and Web client.

Coordinated testing activities for Orange PCS. Involved in various testing phases to ensure software quality.

Provided IT support and resolved technical issues for users. Assisted with system maintenance and troubleshooting.

Performed testing activities for learning solutions software. Contributed to quality assurance processes and defect identification.

Provided technical support to customers, resolving software and hardware issues. Documented solutions and maintained support records.

Offered technical assistance and support to clients. Diagnosed and resolved technical problems efficiently.

Pursued a Master's degree focusing on Computer Applications (MCA). Gained advanced knowledge in software development, programming, and system management.

Completed a Diploma in Computer Systems Management. Developed foundational skills in managing computer systems and related technologies.

Earned a Bachelor of Commerce degree with a specialization in Cost Accounting. Acquired knowledge in financial principles, accounting practices, and cost management.