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Pauline Spicer-Hill

@paulinespicer-hill

Message

I coordinate client-centered behavioral health care, case management, and vocational support.

United States

Message

What I'm looking for

I'm seeking a Care Experience Manager role where I can direct operations, strengthen care coordination, improve care effectiveness through collaboration and quality assurance, and deliver comprehensive client-centered support.

I'm seeking a Care Experience Manager role after 15 years directing operations, coordinating care, and strengthening client relationships across behavioral health and human services.

At NC DHHS, I provide vocational counseling, eligibility determinations, assessments, and individualized plans that help individuals with disabilities pursue employment goals. I collaborate with employers, community resources, and training programs while monitoring progress and coordinating services.

My background includes supervised therapy at Apex Family Healthcare, psychosocial rehabilitation and crisis intervention at Positive Influences, and directing clinical and direct-care operations at Micah's Home Care. I've led quality assurance, staff training, care coordination, and evidence-based support using CBT, DBT, and solution-focused therapy.

Experience

Work history, roles, and key accomplishments

Current

Vocational Rehabilitation Counselor

Current

NC DHHS

Jun 2025 - Present (1 year 3 months)

Provide vocational counseling and guidance to individuals with disabilities to help them achieve employment goals. Conduct eligibility determinations, vocational assessments, and individualized plan development in compliance with state and federal guidelines.

Career Counseling Eligibility Determination Vocational Assessment Individual Development Plans Case Documentation Service Coordination Collaboration Monitoring

Supervised Therapist

Apex Family Healthcare

Apr 2024 - May 2025 (1 year 1 month)

Provide clinical therapy services to individuals, couples, and families using evidence-based techniques such as CBT, DBT, and solution-focused therapy. Collaborate with psychiatrists and other healthcare professionals to ensure coordinated care and support for clients.

CBT DBT Solution Focused Collaborative Therapy Clinical Therapy Collaboration Progress Monitoring Documentation Confidentiality

Qualified Mental Health Professional (Masters)

Positive Influences, Inc.

Jan 2015 - Apr 2024 (9 years 3 months)

Provide psychosocial rehabilitation and behavior modification services, focusing on achieving both short-term and long-term treatment goals. Facilitate family support programs and deliver case management services, ensuring a holistic approach to care.

Psychosocial Rehabilitation Behavior Modification Case Management Family Support Crisis Intervention De escalation Community Resources

Behavioral Health Technician (BHT)

Atrium Healthcare

Jan 2015 - Jul 2019 (4 years 6 months)

Monitored and documented patient behavior, effectively communicating changes to nursing staff to enhance treatment plans. Engaged patients in therapeutic activities, including recreational and group therapy, to promote emotional well-being.

Patient Monitoring Documentation Communication Skills Therapeutic Activities Group Therapy Behavioral Interventions Collaboration

Director of Operations & Training Coordinator

Micah's Home Care

Aug 2010 - Jan 2015 (4 years 5 months)

Directed operations of clinical and direct care teams, ensuring efficient service delivery and regulatory compliance. Managed recruitment, training, and scheduling of staff, customizing training programs to meet specific learning needs and standards.

Operations Management Corporate Trainer Recruitment Scheduling Quality Assurance Regulatory Compliance Client Care Coordination