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Paula Gilchrist

@paulagilchrist

Technical escalation and incident management leader at Truist, strengthening cybersecurity response through reviews, lessons learned, and operational improvements.

United States
Message

At Truist, I lead quality and operational reviews across SOC and Incident Response activities, and turn findings from significant cybersecurity events into corrective actions and lessons learned. I also develop dashboards and management reporting that surface process gaps, recurring risks, and opportunities to improve response.

Previously, I led global security incident coordination at UKG and managed incident response work across organizations including the Federal Reserve Bank, ApplePay, and AmeriSave Mortgage Corporation. I’ve coordinated technical and business stakeholders, communicated incident impact to executives, and supported improvements to incident response processes and procedures.

Experience

Work history, roles, and key accomplishments

TR
Current

Information Security Consultant

Truist

Aug 2024 - Present (2 years 2 months)

Lead quality and operational reviews across SOC and Incident Response activities, and lead After Action Reviews and Lessons Learned following significant cybersecurity events. Develop operational dashboards and performance metrics, and partner with SOC leadership and other stakeholders to resolve gaps.

Education

Degrees, certifications, and relevant coursework

ISACA logoIS

ISACA

Certified Information Security Manager (CISM), Information Security Management

Currently pursuing Certified Information Security Manager (CISM) certification.

LL

LinkedIn Learning

Microsoft Security Copilot: Prompts and Promptbooks, Artificial Intelligence

Completed Microsoft Security Copilot: Prompts and Promptbooks on July 22, 2026.

Alcorn State University logoAU

Alcorn State University

Bachelor of Science, Industrial / Construction Technology

Bachelor of Science in Industrial / Construction Technology from Alcorn State University.

Southern Polytechnic State University logoSU

Southern Polytechnic State University

Master of Science, Information Technology Management

Master of Science in Information Technology Management from Southern Polytechnic State University.

IT

ITIL

ITIL Foundation v3, IT Service Management

ITIL Foundation v3 certification.

ISC2 logoIS

ISC2

Certified in Cybersecurity (CC), Cybersecurity

Certified in Cybersecurity (CC) certification from ISC2.

LogicGate logoLO

LogicGate

Certified Power User, Risk Management

Certified Power User certification from LogicGate.

CompTIA logoCO

CompTIA

CompTIA A+, Information Technology

CompTIA A+ certification.

Tech stack

Software and tools used professionally

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