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Patricia CarvalhoPC
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Patricia Carvalho

@patriciacarvalho1

IAM Governance Analyst at Banco do Brasil defining cloud and AI agent identity governance across Azure, GCP, and IBM.

Brazil
Message

At Banco do Brasil, I define identity governance for cloud and AI agent environments, including policies for non-human identities across Azure, GCP, and IBM.

I establish governance standards for agentic AI identities and author IAM policies and normative documents aligned with Zero Trust and regulatory requirements. I also implement identity governance frameworks for least privilege, identity lifecycle management, and access certification.

Previously, I managed web and mobile infrastructure operations at Banco do Brasil, supporting critical banking channels and responding to incidents. Earlier, I implemented ITIL processes and deployed GLPI at Visotech Soluções em Tecnologia.

As IT Division Coordinator at the Brazilian Army, I contributed to establishing an IT department and implementing governance and information security policies. I hold degrees in Information Systems, IT Architecture and Infrastructure, and IT Management.

Experience

Work history, roles, and key accomplishments

Banco do Brasil logoBB

Commercial Agent

Banco do Brasil

Dec 2017 - Jul 2022 (4 years 7 months)

Delivered remote customer support via chat, resolving complex banking demands with efficiency and a high resolution rate. Provided support for self-service terminals and mobile banking applications.

VT

Process Analyst

Visotech Soluções em Tecnologia

Jun 2016 - Dec 2017 (1 year 6 months)

Implemented ITIL processes, improving support workflows and incident management efficiency. Deployed and configured GLPI for ticketing and IT asset management, and provided Tier I, II, and III technical support.

BA

IT Division Coordinator

Brazilian Army

Aug 2011 - Feb 2015 (3 years 6 months)

Served as IT Division Coordinator during the establishment of a newly created military command, contributing to the setup of the IT department and implementation of governance and information security policies. Deployed open-source identity and security solutions including GOsa/LDAP, Zimbra, and PfSense.

BA

IT Analyst

Brazilian Army

Mar 2007 - Jul 2011 (4 years 4 months)

Participated in the migration to open-source software across the 11th Military Region, as part of one of Brazil's largest government open-source migrations. Implemented the Electronic Protocol System (SPED) and delivered network infrastructure and information security projects.

Education

Degrees, certifications, and relevant coursework

CA

Cambridge University Press & Assessment

Cambridge Linguaskill C1, Language Proficiency

2025 - 2025

Cambridge Linguaskill C1 certification from Cambridge University Press & Assessment, obtained in 2025.

CP

CENES Pós-Graduação

Postgraduate Degree, IT Management

2023 - 2024

Postgraduate degree in IT Management from CENES Pós-Graduação, completed from 2023 to 2024.

FA

FAVENI

Postgraduate Degree, IT Architecture & Infrastructure

2022 - 2024

Postgraduate degree in IT Architecture and Infrastructure from FAVENI, completed from 2022 to 2024.

CU

Centro Universitário Unieuro

Bachelor's Degree, Information Systems

2003 - 2006

Bachelor's degree in Information Systems from Centro Universitário Unieuro, completed from 2003 to 2006.

IO

IELTS Official

IELTS 6.5 General Training, Language Proficiency

IELTS 6.5 General Training certification from IELTS Official.

EX

EXIN

ITIL Foundation, IT Service Management

2015 - 2015

ITIL Foundation certification from EXIN, obtained in 2015.

Tech stack

Software and tools used professionally

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