Marcele Santos

Lead Identity & Authentication squads to deliver high-availability authentication flows and compliance-driven access controls, implementing FIDO2/WebAuthn MFA and SSO to improve security and user experience.

Managed AWS Access Management team to enforce least-privilege access and automation, refactoring IAM models to reduce operational risk and align with compliance and audit requirements.

Oversaw IT operations and information security to ensure system continuity and data protection, leading initiatives to enhance network security and operational efficiency.

Founded and structured the IT Operations and Security department, building a specialized team and strategic frameworks to align security with organizational goals.

Elevated cybersecurity posture by developing policies, supervising audits and risk monitoring, and integrating security into IT projects while leading user awareness programs.

Contributed to achieving PCI compliance and strengthened network security while promoting technical development across infrastructure and security teams.

Led regional IT infrastructure strategy and InfoSec squads for Latin America, improving network security and fostering cross-team collaboration and technical development.

Managed large-region network administration, led high-availability projects and cloud migrations, and supported serverless and telephony migration initiatives.

Maintained availability of critical network and server infrastructure, supporting system stability and office expansions with a focus on secure transitions.

Coordinated infrastructure recovery after a major disaster to ensure IT resilience and provided ongoing infrastructure support to maintain operational continuity.

Associate's degree in Analysis and Systems Development focusing on software analysis and systems development practices.

Activities and societies: Cisco Networking Academy

Associate's degree in Computer Systems Networking and Telecommunications with practical training in networking and telecommunications.