Parikrama Khanzode

I’m a Results-driven Supplier Relationship Manager with 6+ years of experience in B2B client management, financial solutions, and supplier engagement across fintech and e-commerce. I build high-retention client portfolios by combining proactive account reviews, consultative selling, and effective issue escalation to keep suppliers and clients growing with the platform.

In my current role at C2FO.com, I manage and expand a portfolio of over 400 supplier accounts, delivering tailored financial and bill discounting solutions that improve supplier cash flow and platform adoption. I achieved an 87% client retention rate and contributed to 50% revenue growth through cross-selling, upselling, and strategic account expansion, while partnering with market operations and finance to design customized solutions and reduce resolution time.

I also served as a Client Servicing Executive at IndiaMART.com, where I managed a portfolio of SME and MSME clients as the primary point of contact for service delivery and escalations. I bridged clients with internal product and operations teams to resolve service issues, reduce churn risk, and maintain continuous engagement to support satisfaction, renewals, and long-term loyalty—tracking the full client lifecycle end-to-end using Salesforce CRM.