Open to opportunities

Pampa Nandy

@pampanandy

Message

Senior Branch Manager with a proven track record in banking.

India

Message

What I'm looking for

I seek a dynamic environment where I can leverage my banking expertise to drive growth and foster team development.

I am a dedicated banking professional with extensive experience in branch management and a strong commitment to achieving managerial excellence. Currently serving as an Associate Vice President at IDFC FIRST BANK, I have successfully launched and scaled branches, demonstrating exceptional sales acumen and strategic planning. My journey in banking has been marked by rapid promotions and recognition for consistent high performance.

Throughout my career, I have led branches to significant growth, increasing book sizes and enhancing profitability through strategic account onboarding and compliance management. I pride myself on fostering a culture of transparency and accountability while driving customer satisfaction and retention. My expertise in advanced analytics tools like Excel and Tableau has enabled me to make data-driven decisions that optimize business processes and improve overall productivity.

Experience

Work history, roles, and key accomplishments

Current

Senior Branch Manager (AVP)

Current

IDFC FIRST Bank

Feb 2021 - Present (4 years 5 months)

Successfully launched and grew the Gurgaon Sector-31 branch from ₹0 Cr to ₹70 Cr in book size within months of inception, demonstrating exceptional sales acumen and strategic planning. Currently leading the Bangalore Branch, increasing book size from ₹397 Cr to ₹518 Cr in just 10 months, reflecting strategic account onboarding and portfolio deepening.

Advanced Excel Tableau Salesforce Compliance Management Anti Money Laundering Strategic Planning Business Development Customer Service Sales Targets Portfolio Management

Branch Manager

HDFC Bank

Jan 2019 - Jan 2021 (2 years)

Managed end-to-end branch operations, driving revenue growth and ensuring exceptional customer service. Elevated to Branch Manager within 2 years, successfully managing branch operations for over 2 financial years.

Revenue Customer Service Sales Strategies Customer Acquisition Marketing Campaigns Audit Compliance

Branch Operations Manager

HDFC Bank

Aug 2016 - Jan 2019 (2 years 5 months)

Revenue Customer Service Sales Strategies Customer Acquisition Marketing Campaigns Audit Compliance

Branch Service Partner

YES Bank

Sep 2014 - Jul 2016 (1 year 10 months)

Managed critical customer requests, ensuring seamless handling of Current Account Modifications, Deceased Settlements, and KYC Compliance. Drove trade finance operations, including Travel Card Business, Remittances, and Bank Guarantees.

Customer Service KYC Trade Finance Remittances Bank Guarantee Audit Compliance Reporting Account Management

Customer Service Officer

ICICI Bank

May 2010 - Sep 2014 (4 years 4 months)

Managed customer relationships by enhancing value for Current Account and Savings Account portfolios. Delivered consistent cross-sell results for investment products such as Mutual Funds, Insurance, and Fixed Deposits.

Customer Relationship Management Portfolio Management Cross Selling Mutual Funds Insurance Cash Management Regulatory Reporting

Education

Degrees, certifications, and relevant coursework

IFBI - NIIT

Post Graduation Diploma in Banking Operations, Banking Operations

Completed a specialized diploma program focusing on banking operations. Gained comprehensive knowledge and skills essential for a career in the banking sector.

Jamshedpur Women's College

B.Com, Commerce

Pursued a Bachelor of Commerce degree, building a strong foundation in business and financial principles. Developed analytical and problem-solving skills relevant to the commerce field.