Pallavi Mehta
@pallavimehta
Project Coordinator at Kyndryl supporting EY, who redesigned a goods receipt workflow to reduce payment processing time by approximately two weeks.
IndiaWhat I'm looking for
At Kyndryl, supporting EY, I coordinate procurement for hardware and software initiatives across global offices. I manage 20–50 requisitions a month, from quotation review to purchase order issuance.
I redesigned the goods receipt approval workflow after purchase order issuance, reducing payment processing time by approximately two weeks. I also implemented shopping carts in EY Mercury and the procurement portal to streamline requisition submissions.
At Kyndryl, supporting National Australia Bank, I managed incidents and service requests from ownership through closure, meeting SLAs 90% of the time. I also handled more than 100 support calls daily using CRM software.
At IBM, I supported National Australia Bank through remote troubleshooting and incident management for banking applications, hardware, and software. I’m seeking a remote project coordination or project management role.
Experience
Work history, roles, and key accomplishments
Facilitates procurement for hardware and software initiatives across EY's global offices, managing 20-50 requisitions monthly and supporting a function managing $8B in annual expenditures. Redesigned goods receipt approval workflow, reducing payment processing time by approximately 2 weeks.
Diagnosed and fixed hardware and software issues for bank staff via remote sessions, ensuring seamless application functionality. Managed incidents and service requests in Service NAB, meeting SLAs 90% of the time and achieving a 95% customer satisfaction rate.
Diagnosed and fixed technical problems for National Australia Bank, improving the reliability of banking applications, hardware and software. Administered incident management and service requests via remote troubleshooting, ensuring issue resolution within agreed SLAs.
Education
Degrees, certifications, and relevant coursework
St. Aloysius College
Bachelor of Business Administration, Management
Bachelor of Business Administration in Management from St. Aloysius College, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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