Paco Tibau
@pacotibau
Customer support professional in hospitality who managed member requests and bar inventory, reducing waste and stock shortages.
EcuadorWhat I'm looking for
At Cotidiano Café, I deliver customer service and handle bar operations in a high-volume environment. I manage inventory control to reduce waste and stock shortages, and calibrate coffee to consistent quality standards.
At Mercury Towers – Peperino, I led dining-room customer service, coordinating service timing and guest satisfaction. I also prepared beverages and managed bar inventory across shifts, optimizing orders and reducing waste.
At La Palma Polo Club, I managed member relationships, followed up on requests, and provided restaurant service. I'm seeking a remote customer support, virtual assistant, or client service role where I can apply my hospitality experience.
Experience
Work history, roles, and key accomplishments
Barista
Cotidiano Café
Aug 2026 - Present (3 months)
Delivered customer service and bar operations in a high-volume environment. Managed inventory control, reducing waste and stock shortages, and performed coffee calibration following consistent quality standards.
Barista
Coffee Relief
Feb 2026 - Jul 2026 (5 months)
Delivered customer service and bar operations in a high-volume environment. Managed inventory control, reducing waste and stock shortages, and performed coffee calibration following consistent quality standards.
Floor & Bar Supervisor
Mercury Towers – Peperino
Nov 2024 - Oct 2025 (11 months)
Led dining-room customer service, coordinating service timing and guest satisfaction. Prepared beverages and oversaw bar quality standards, and managed bar inventory across multiple shifts, optimizing orders and reducing waste.
Service Staff
Shot Me Group – Brown Sugar
Jun 2024 - Sep 2024 (3 months)
Served customers and handled cash management with accuracy. Supported bar operations during high-demand shifts.
Membership Services
La Palma Polo Club
Aug 2023 - Mar 2024 (7 months)
Managed member relationships, following up on requests and maintaining high satisfaction levels. Provided restaurant service and supported bar and café operations.
Housekeeping Internship
Ibis Hotel Quito
May 2022 - Jul 2022 (2 months)
Supported laundry and cleaning operations, meeting hotel quality standards.
Kitchen Internship
Sheraton Hotel Quito
Feb 2022 - Mar 2022 (1 month)
Assisted in the pastry section, following standardized processes and recipes.
Education
Degrees, certifications, and relevant coursework
Universidad de las Américas (UDLA)
Bachelor's Degree, Hospitality and Hotel Management
Bachelor's Degree in Hospitality and Hotel Management from Universidad de las Américas (UDLA), completed in June 2024.
Colegio Cervantes
High School Diploma, General Studies
High School Diploma from Colegio Cervantes, completed in June 2020.
Tech stack
Software and tools used professionally
Availability
Location
EcuadorAuthorized to work in
Salary expectations
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