Shubham gangoji

Worked as AML Quality Assurance at Stripe.

Worked as KYC Quality Insight Analyst at Airbnb.

Worked as Quality Assurance Specialist at Airbnb.

•Steering the efforts in formulating Quality Control SOP & setting up team for organization objectives
•Controlling the escalations related to strategic level stake-holders, including Head, Compliance, Legal, and SARs related escalations
•Drafting reports on Weekly Fraud Trends and Monthly Fraud Losses
•Connecting with cross-functional team stakeholders Bi-weekly, to include Checks team,
Payments,

*Reviewing and analyzing system generated alerts of transactions on customers’
accounts based on trends and spending patterns by effectively utilizing tools such as SAS, BMM(Browser main menu), EDGE/ESPQ, CA Administration console etc.
*Detect, Investigate and find the ongoing trends of fraud on debit and credit cards on Premier and Business customers in UK.
*Contacting the customer based on alert

*Identifying accounts which involves theft, sales growth attack and fraud competitor abuse attack.
*Trained on E-mail queue, Non-Email queue, BSM (buyer-seller-messaging) and seller appeals, also Worked on high priority queues such as Trusted Seller, Escalations, External Site with increased complexity based on business needs.
*Identified accounts with new abuse pattern and collected the data for

*Assisting with onboarding of Students and Teachers.
*Gatekeeper for all customer data flowing from front gate.
*Responsible for analyzing all customers’ data from KYC compliance perspective.
*Static data update within source system.
*Enquiring the behavior and authenticity of the client in previous Institution.
*Initiate process enhancements to turnaround time of client on boarding experience and