Open to opportunities

Oumayma Maktouf

@oumaymamaktouf

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Senior tax consultant delivering client-focused tax compliance, advisory, and process optimization.

Tunisia

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What I'm looking for

I seek a client-facing role in tax or advisory where I can improve compliance, optimize processes, and lead projects in a collaborative environment.

I am a results-driven Senior Tax Consultant with experience deploying tax projects and KPI tracking at a Big Four firm, preparing and reviewing employee tax, and ensuring compliance while optimizing client processes and relationships.

I have supported billing and service operations, managed client inquiries and events, and led communication aspects for national sports internships; I combine finance education with technical skills in Python, C++, and Pascal to drive operational improvements.

Experience

Work history, roles, and key accomplishments

Events Manager

Tunisian National Organized Sports

Jan 2015 - Jan 2017 (2 years)

Organized national sports events and managed communications and logistics to ensure smooth execution and participant satisfaction.

Event Management Logistics Communication Planning Operations Team Management

Senior Tax Consultant

Ernst & Young

Ensured deployment of tax projects and KPI tracking, prepared and reviewed employee tax filings to ensure compliance and optimize client tax positions across engagements.

Tax Advisory & Compliance KPI Tracking Client Management Deployment Billing Support

Customer Relations Advisor

Ooredoo

Managed client inquiries and supported billing and service operations to improve customer satisfaction and reduce resolution times.

Customer Support Billing Service Operations Communication Client Relations

Administrative Assistant

Lloyd Insurance Agency

Provided administrative support for insurance operations including documentation, client correspondence, and office organization.

& Administration Documentation Office Management Insurance Operations Communication

Education

Degrees, certifications, and relevant coursework

Université de Monastir

Bachelor's Degree, Finance

2016 - 2019

Activities and societies: Technical skills: Python, C++, Pascal. Soft skills: Adaptability; participated in Debate Tournament (2016) and CNOT Medical Day (2019). Languages: Arabic (native), French (intermediate).

Completed a Bachelor's degree in Finance with coursework in experimental sciences and related quantitative subjects from 2016 to 2019.