Open to opportunities

Oswald Diaz

@oswalddiaz

Message

Junior programmer with experience in customer service and sales.

Portugal

Message

What I'm looking for

I am looking for a role that allows me to grow my programming skills while leveraging my customer service experience in a collaborative environment.

I am a dedicated Junior Programmer with a strong background in customer service and sales. My journey began as a Sales Representative for a tour operator, where I honed my communication and conflict resolution skills. This experience taught me the importance of understanding customer needs and delivering exceptional service.

Transitioning into programming, I completed a programming test period at iMatr Canada Inc. and subsequently worked as a Junior Programmer. My academic background in Brewing Technology from Universidad Panamericana Del Puerto complements my technical skills, which include HTML, CSS, and basic JavaScript and SQL. I am committed to continuous learning and applying my knowledge to contribute effectively to my team.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

To Book Lisboa LDA

May 2023 - Present (2 years 2 months)

Currently responsible for sales and customer relations, driving bookings and ensuring client satisfaction. Utilized strong communication skills to manage inquiries and resolve issues effectively.

Sales Customer Service Communication Conflict Resolution Teamwork

Junior Programmer

iMatr Canada Inc.

Jun 2022 - Apr 2023 (10 months)

Developed and maintained software applications as a Junior Programmer, collaborating with senior developers on various projects. Contributed to code reviews and debugging processes, improving software quality.

HTML CSS JavaScript SQL PHP Web Development App Development

Contact Programming Test

iMatr Canada Inc.

Nov 2021 - May 2022 (6 months)

Completed a programming test period, demonstrating foundational coding skills and problem-solving abilities. Assisted with various programming tasks, contributing to project development.

HTML CSS JavaScript SQL PHP

Sales Representative

Excursiones Punta Cana

Jan 2018 - Feb 2020 (2 years 1 month)

Managed sales operations for tour packages, ensuring customer satisfaction and achieving sales targets. Provided comprehensive information on tour offerings, enhancing the customer experience.

Sales Customer Service Conflict Resolution Communication

Education

Degrees, certifications, and relevant coursework

Google Activate

Certificate, App Development

2023 - 2023

Completed an introductory course in app development through Google Activate. Gained basic understanding of app creation principles.

Google Activate

Certificate, Web Development

2021 - 2021

Completed an introductory course in web development through Google Activate. Acquired foundational knowledge in HTML and CSS.

Universidad Panamericana Del Puerto

Brewing Technician, Brewing Technology

2016 - 2016

Completed a comprehensive program to become a Brewing Technician at Universidad Panamericana Del Puerto. Gained expertise in brewing processes and techniques.