At Uniccon Group of Companies, I managed customer inquiries through digital channels, including email and live chat. I addressed complaints by following company guidelines and kept records of recurring issues for the internal team.
As a freelance story writer, I developed original concepts for Nigerian feature films and collaborated with screenwriters to structure plots and narratives. I also organized content outlines and creative deliverables.
At Rico Pharmaceutical, I monitored product workflows against quality and safety regulations and kept accurate packaging records. My training has included auditing rules, content quality validation, and refining text outputs.
