Omisope Caleb
@omisopecaleb
I’m a results-driven Project Manager improving service delivery through KPI tracking, process optimization, and cross-functional leadership.
What I'm looking for
I’m a results-driven Project Manager with 5+ years delivering multi-site operational projects and leading cross-functional teams in fast-paced environments. I’ve managed teams of 80+ staff while driving measurable outcomes across cost, service quality, and turnaround times.
In my most recent role, I support implementation and optimization of digital platforms used by multiple operational partners. I coordinate issue resolution between product, engineering, and operations teams to maintain service continuity, and I lead onboarding and retraining to ensure smooth adoption.
Previously at mPharma, I led large-scale operational programs across multiple locations, overseeing planning, execution, and performance monitoring. I developed dashboards to track cost efficiency and operational performance, identified risks with mitigation strategies, and delivered process improvement initiatives that strengthened coordination and reduced delays.
I also invest in leadership and analytics foundations, completing McKinsey Team Leadership and Business Leadership programs, plus KPMG AU Data Analytics job simulation (Forage) and Foundations in Project Management (Coursera). I bring structured problem-solving, stakeholder alignment, and KPI-driven decision-making to every program.
Experience
Work history, roles, and key accomplishments
Customer Experience Associate
Maisha Meds
Apr 2025 - Present (1 year)
Supported implementation and optimization of digital platforms for multiple operational partners, coordinating issue resolution across product, engineering, and operations. Achieved 92% partner engagement within 3 months and reduced recurring support escalations through structured feedback loops.
Project Manager - Operations
mPharma
Oct 2022 - Apr 2025 (2 years 6 months)
Led multi-location primary care operations programs, managing 80+ staff with end-to-end project planning, execution, and performance monitoring. Delivered 95% satisfaction in the first phase for 350,000+ users, reduced operational costs by 33%, and improved service turnaround times through standardized reporting.
Project Assistant
mPharma
Apr 2021 - Apr 2025 (4 years)
Coordinated multi-location operational programs by managing logistics, reporting, stakeholder communication, and structured project tracking systems. Improved delivery turnaround by 75% (2 months to 2 weeks) and supported expansion into 10 locations across 3 regions while maintaining an average of 80% customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Zoology, Parasitology
Earned a BSc in Zoology and Parasitology from the University of Ilorin, graduating in October 2019.
Availability
Location
Authorized to work in
Job categories
Skills
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