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Omar Sarhan

@omarsarhan

Senior software engineer at Zillow who built an AI assistant for sales follow-ups and lead-routing services used by sales teams and agents.

United States

Message

At Zillow, I built lead-routing services, CRM integrations, and AI tools used by sales teams and agents. I moved an AI assistant for sales call follow-ups from prototype to production, with privacy and security reviews in place.

I’ve also moved lead delivery to event-driven webhooks, contributed to shared integrations for 12 partners, and built tools for CRM sync and sales forecasting. At Amazon, I built a Java service that returned customer account limits in one call.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer / Senior GTM Systems Engineer

Current

Zillow

Jul 2024 - Present (2 years 4 months)

Senior engineer on a team of 6 owning lead-handling and CRM sync services between Zillow's agent products and internal sales systems. Sets technical direction and design standards for the GTM stack used by 4 business teams.

Salesforce CRM Integration APIs AI AI Agents MCP Privacy Review Security Review Rules Engine Roadmapping Python AWS Cloudflare DNS GitHub Actions Jenkins New Relic PostgreSQL SQL Server Tableau React C#Java

Software Engineer P3 / Revenue Systems Engineer

Zillow

Apr 2022 - Jun 2024 (2 years 2 months)

One of 5 engineers on the Premier Agent integrations team, connecting lead delivery to the CRMs agents already used. Curious engineer who sat in on support calls to see where the workflow broke.

CRM Integration Event Driven Architecture Webhooks Cloudflare DNS Python Contract Testing GitHub Actions Run Books Support

Software Engineer P2 / Business Systems Engineer

Zillow

Jun 2020 - Mar 2022 (1 year 9 months)

Backend engineer on a squad of 4 moving buyer leads from Zillow's listing pages to loan officers at Zillow Home Loans. Took over the handoff service after its original owner moved teams.

AWS Lambda S3 Salesforce PostgreSQL Tableau Data Validation Retry Logic Cron Job Lead Scoring Cost Optimization

Software Engineer P1 / Integrations Engineer

Zillow

Oct 2018 - May 2020 (1 year 7 months)

Junior engineer on a team of 7 maintaining the Premier Agent lead services. Started with bug fixes and small features, then took on the agent contact preferences API.