omar mohamed
@omarmohamed4
AI engineering student and customer support specialist focused on technical solutions.
What I'm looking for
I am an AI engineering undergraduate with hands-on experience both in customer support and in applying AI to real-world systems, particularly in healthcare and computer vision. I have worked as a Customer Service Representative at Teleperformance, and completed an AI engineering internship at N3AM where I analyzed hospital workflows and designed AI system components.
I build and evaluate machine learning and deep learning models, implement reinforcement learning algorithms, and contribute to research on parallel computing. I communicate technical concepts clearly, adapt quickly to new tools, and deliver reliable remote support while maintaining high service quality.
Experience
Work history, roles, and key accomplishments
AI Engineer Intern
N3AM
Jan 2025 - Dec 2025 (11 months)
Analyzed hospital workflows and designed AI-based system components for healthcare environments, producing a detailed internship paper documenting design and evaluation.
Customer Service Representative
Teleperformance
Jan 2023 - Dec 2024 (1 year 11 months)
Provided high-volume customer support via phone, chat, and email, resolving inquiries efficiently while maintaining high service quality and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Nile University
Bachelor of Artificial Intelligence, Artificial Intelligence
Activities and societies: Academic projects in NLP, computer vision, data mining, data warehousing, reinforcement learning, and parallel computing; co-authored a research paper on automatic parallelization.
Pursuing a Bachelor of Artificial Intelligence with one course remaining and expected graduation in 2026.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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