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Oluwatobiloba Michael Odeleye

@oluwatobilobamichael

IT consultant at UNODC managing identity access for 200+ staff and maintaining centralized network infrastructure.

At the United Nations Office on Drugs and Crime (UNODC), I administer Microsoft Entra ID accounts, groups, and permissions for 200+ staff. I also maintain centralized network infrastructure and provide tier 2/3 technical support.

As an ICT Support Engineer/IT Associate at UNODC via Layer-8 Consulting Limited, I improved centralized systems and helped reduce downtime by 20%. I also developed IT operations procedures and evaluated collaboration tools.

Earlier, I managed IT operations at FixCenter Services Limited and supported network and asset management work at Golf and Health Signature and the Head of Personnel Management, Obio-Akpor Local Government Council. I’m pursuing an M.Sc. in Information Technology with an MIS specialization and hold Microsoft Identity and Access Administrator Associate certification.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Consultant

Current

United Nations Office on Drugs and Crime

Aug 2024 - Present (2 years 3 months)

Administering Microsoft Entra ID accounts, groups, and permissions for 200+ staff, ensuring secure identity and access management. Configuring and maintaining centralized network infrastructure and delivering tier 2/3 technical support, resolving 95% of tickets within SLA.

Microsoft Entra ID Azure Active Directory IAM Network Administration Troubleshooting Data Security IT Asset Management

ICT Support Engineer/IT Associate

United Nations Office on Drugs and Crime

Jan 2023 - Jun 2024 (1 year 5 months)

Implemented ICT strategy improvements and centralized system optimizations that increased system reliability and reduced downtime by 20%. Developed and rolled out Standard Operating Procedures for IT operations and provided technical support and capacity-building workshops to 100+ staff.

ICT Strategy System Optimization Standard Operating Procedures Technical Support Capacity Building Enterprise Collaboration Tools

IT Operations Officer

FixCenter Services Limited

Nov 2021 - Aug 2022 (9 months)

Managed IT operations across multiple office locations, achieving an 80% network and system uptime rate. Directed and executed complex networking projects at 3 client sites, maintaining 100% client satisfaction, and standardized IT procurement frameworks.

IT Operations Network Administration Project Management Procurement Customer Satisfaction

IT Officer (System Support and Administrator)

Golf and Health Signature

May 2021 - Nov 2021 (6 months)

Reduced IT repair and maintenance costs by 30% through preventive maintenance protocols and optimized asset lifecycle management. Engineered and delivered two major network upgrade projects, enhancing connectivity and cutting downtime complaints by 40%.

System Administration Preventive Maintenance Network Upgrades IT Asset Management Procurement

IT Officer (National Youth Service)

Head of Personnel Management, Obio-Akpor Local Government Co

Mar 2020 - Feb 2021 (11 months)

Designed and maintained a centralized IT asset tracking database, lowering unaccounted hardware incidents by 25%. Engineered two major network upgrade projects, enhancing connectivity and cutting downtime complaints by 40%.

IT Asset Management Network Upgrades Procurement Vendor Selection

IT Support Staff (Internship)

Securities and Exchange Commission (SEC) Inc.

May 2017 - Nov 2017 (6 months)

Assisted in routine network monitoring and troubleshooting, reducing downtime incidents for 100+ staff. Supported end users with hardware/software troubleshooting, improving first-response resolution times and enhancing user satisfaction.

Network Monitoring Troubleshooting Hardware Support Software support end user support