Oluwatobiloba Fakayejo
@oluwatobilobafakayej
Computer Science professional focused on ethical AI solutions, combining risk assessment and content moderation with customer advocacy.
What I'm looking for
I’m an enthusiastic and dedicated Computer Science professional with a strong academic foundation and a focus on AI-based solutions. I’m eager to leverage my technical literacy and people skills to protect AI communities and support the ethical deployment of emerging technologies.
In customer service support, I managed high-volume interactions, resolved complex disputes, and maintained high satisfaction through clear communication. I used incident reporting and risk assessment frameworks to identify and mitigate fraudulent transactions, supported alignment with internal safety/product guidelines, and brought a structured approach to policy-style enforcement—skills I also strengthen through my tutoring experience by monitoring progress and giving constructive feedback. I’m also completing courses in computer science, robotics, and statistics, and I’ve completed a capstone on AI-based solutions.
Experience
Work history, roles, and key accomplishments
Customer Service Support
Jum-Alet Ventures
Jan 2024 - Jun 2025 (1 year 5 months)
Managed high-volume customer interactions, resolving complex disputes while maintaining high customer satisfaction. Applied incident reporting and risk assessment to identify and mitigate fraudulent transactions, supporting annual sales growth and ensuring compliance with company safety and quality guidelines.
Kids Tutoring
Self Employed
Jan 2021 - Jun 2024 (3 years 5 months)
Facilitated personalized learning sessions by adapting complex concepts to different learning styles to improve student performance and confidence. Monitored progress and delivered constructive feedback, applying similar approaches to content moderation and policy enforcement.
Education
Degrees, certifications, and relevant coursework
Olusegun Agagu University of Science and Technology
Computer Science
2025 -
Currently studying Computer Science and completing courses in computer science, robotics, and statistics. Completed a capstone project on AI-based solutions.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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