Oluwagbeminiyi Olusanya

I am a highly driven and motivated customer service professional with over 4 years of experience in the banking sector. My journey has equipped me with the skills to effectively relate with diverse individuals and deliver exceptional customer satisfaction. I thrive in cross-functional teams, managing customers and stakeholders while ensuring their needs are met with professionalism and care.

In my current role as a Customer Success Associate and Community Analyst at Web3bridge, I create support tickets, investigate customer complaints, and collaborate with my team to deliver excellent service. My previous experience as a Customer Service Representative at ScholarX Technologies allowed me to enhance customer retention and satisfaction, while my time at United Bank for Africa honed my ability to handle complaints and provide first-level assistance. I am passionate about providing excellent customer service and continuously seek to improve my skills and knowledge in this field.