Adewale Semiloore

Oversaw the design process for 5+ projects. Led a team of 5 designers on a large-scale branding initiative, spanning across print, digital, and environmental graphics. Boosted customer satisfaction scores by 25% by implementing user-centered design principles for a mobile app. Increased client retention by 30% by redesigning the user experience for a leading bill payment platform.

Was assigned Design Lead within first 6 months. Served as the design lead for a team of 5 designers. Developed the initial branding, 2 major versions of design, marketing materials and presentations for investors. Coordinated and execute 3 successful releases to achieve near zero touch deployment.

Collaborated with cross-functional teams to define project goals and translate them into user-centered design concepts. Established a team of 3 covering every key role on an early stage. Conducted usability tests with more than 30 users to better understand user behaviors and usability patterns on responsive devices. Completed 5 projects which include a waiting list, initial mobile app design, mul

Provided 24/7 support to our customers to ensure product availability and also support. Processed inbound and outbound technical support calls at a 20% faster rate than team average. Fielded average of 40-45 inbound phone calls to deliver effective support and remotely resolve service issues. Mentored 4/5 team members for technical issues resolution. Mastered up to 50 processes including billing a

Assisted in the development of visual elements for digital and print campaigns, contributing to a 30% increase in social media followers and a 25% increase in website traffic. Designed banners for website and social media at least 5 designs daily by following the program calendar.